Privacy Policy

Last updated: 17 July 2026

This Privacy Policy explains how Wearford collects, uses, stores and protects your personal information when you visit our website, create an account, place an order, contact us or otherwise use our services.

Wearford is a trading name of RANJHA TRADAX LTD. RANJHA TRADAX LTD is the data controller responsible for the personal information described in this policy.

We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations.

1. Who We Are

Trading name: Wearford
Legal company name: RANJHA TRADAX LTD
Company number: 16720193
Registered in: England and Wales

Registered office:
79 Oldham Road
Springhead
Oldham
England
OL4 4PH

Email: wearford@gmail.com
Telephone: 07380 902615

2. When This Policy Applies

This policy applies when you:

  • Visit or browse the Wearford website
  • Create or use a customer account
  • Add products to your basket
  • Place or attempt to place an order
  • Pay for an order
  • Request a delivery, return, exchange or refund
  • Contact us by email, telephone or contact form
  • Subscribe to marketing communications
  • Interact with our advertisements or social media pages

3. Personal Information We Collect

Depending on how you use our website, we may collect the following types of personal information.

Identity information

  • Your full name
  • Your account username
  • Your order or customer number

Contact information

  • Your email address
  • Your telephone number
  • Your billing address
  • Your delivery address

Order and transaction information

  • Products you purchase or return
  • Product sizes, colours and quantities
  • Order values, discounts and delivery charges
  • Payment status and payment method
  • Delivery, tracking, return and refund information
  • Previous purchases and customer service history

Payment information

Payments are processed through the payment methods displayed during checkout.

Payment providers may collect your payment card, bank or account information directly. Wearford does not normally receive or store your complete payment card number or security code.

We may receive limited payment information, such as:

  • The payment method used
  • Payment confirmation or failure information
  • A transaction reference
  • The last digits of a payment card where provided by the payment processor
  • Refund and chargeback information

Account information

  • Your login information
  • Your saved billing and delivery addresses
  • Your account preferences
  • Your order history

Your password is stored in a protected form. We cannot view your account password.

Communication information

  • Messages sent through our contact form
  • Emails and telephone enquiries
  • Product reviews and feedback
  • Complaints and customer service correspondence
  • Photographs or videos you send in relation to a damaged, faulty or incorrect item

Technical and usage information

  • Your internet protocol address
  • Browser type and version
  • Device type and operating system
  • Time zone and approximate location
  • Pages viewed and links selected
  • Products viewed or added to your basket
  • Website session and error information
  • Cookie and consent preferences

Marketing preferences

  • Whether you have agreed to receive marketing
  • Your preferred communication method
  • Whether you have unsubscribed or objected to marketing

4. How We Collect Your Information

We may collect your personal information:

  • Directly from you when you place an order or contact us
  • When you create or update a customer account
  • When you subscribe to marketing communications
  • Automatically through cookies, server logs and similar technologies
  • From payment providers when a payment is processed
  • From delivery providers when an order is dispatched or delivered
  • From fraud prevention and security providers
  • From social media platforms when you interact with our pages or advertisements

5. How We Use Your Personal Information

We only use personal information where we have a lawful reason to do so.

Processing and delivering orders

We use your identity, contact, order and payment information to:

  • Accept and process your order
  • Take or confirm payment
  • Send order and dispatch notifications
  • Arrange delivery
  • Provide tracking information
  • Process returns, exchanges and refunds

Lawful basis: Performance of our contract with you.

Customer accounts

We use your information to create, operate and secure your Wearford customer account.

Lawful basis: Performance of our contract with you and our legitimate interest in providing account services.

Customer service and enquiries

We use your information to answer questions, investigate delivery problems, resolve complaints and provide support.

Lawful basis: Performance of our contract with you and our legitimate interest in providing customer service.

Fraud prevention and website security

We may use order, payment, account, device and technical information to detect or prevent fraud, misuse, unauthorised access and other security risks.

Lawful basis: Our legitimate interests in protecting customers, our website and our business, and compliance with legal obligations where applicable.

Accounting and legal compliance

We use and retain order, payment, refund and transaction information to maintain business records, complete tax and accounting requirements, respond to lawful requests and comply with our legal duties.

Lawful basis: Compliance with a legal obligation.

Improving our website and services

We may use website usage, device, order and customer service information to understand how our website is used, identify technical problems and improve our products and services.

Lawful basis: Our legitimate interests in operating and improving our business. Where non-essential cookies or similar technologies are involved, we will request consent where required.

Marketing

Where you have agreed to receive marketing, we may use your name, email address, purchase history and preferences to send information about products, offers and promotions.

Lawful basis: Your consent or another lawful basis permitted by electronic marketing law.

Legal claims and disputes

We may use relevant information to establish, exercise or defend legal claims, resolve payment disputes or respond to regulatory and law enforcement requests.

Lawful basis: Our legitimate interests and compliance with legal obligations.

6. Information Required to Place an Order

Certain information is required so that we can accept payment, process your order and arrange delivery.

If you do not provide the required information, we may be unable to:

  • Accept or complete your order
  • Deliver your products
  • Process a return or refund
  • Respond properly to an order-related enquiry

7. Marketing Communications

We will only send electronic marketing where we have an appropriate lawful basis and electronic marketing rules allow us to do so.

You can stop receiving marketing at any time by:

  • Selecting the unsubscribe link in a marketing email
  • Updating your communication preferences where available
  • Emailing wearford@gmail.com

Opting out of marketing will not prevent us from sending essential service messages relating to your orders, payments, deliveries, returns, refunds or account security.

We may retain limited information about your opt-out request so that we do not send marketing to you again.

8. Cookies and Similar Technologies

Our website uses cookies and similar technologies to operate the website, remember your basket, keep customer accounts secure and save your preferences.

We may use the following categories of cookies:

  • Strictly necessary cookies: Required for checkout, basket functions, account security and other essential website features.
  • Preference cookies: Used to remember settings and choices.
  • Analytics cookies: Used to understand how visitors use the website and improve its performance.
  • Advertising cookies: Used to measure advertising or show more relevant advertisements where these services are enabled.

Strictly necessary cookies may be used without consent where permitted by law.

We will request your consent before placing non-essential cookies where consent is required. You can accept, reject or change your cookie preferences using the cookie controls displayed on our website.

You can also control cookies through your browser settings. Blocking certain cookies may prevent parts of the website, including the basket or checkout, from working correctly.

9. Who We Share Personal Information With

We may share personal information with trusted service providers where necessary to operate our website, fulfil orders and run our business.

These recipients may include:

  • Website hosting, WordPress, WooCommerce and technical support providers
  • Payment processors, banks and payment gateway providers
  • Delivery, courier, postal and fulfilment providers
  • Email, customer service and communication providers
  • Website security, fraud prevention and identity verification providers
  • Analytics and advertising providers where enabled and permitted
  • Accountants, insurers, legal advisers and other professional advisers
  • HM Revenue and Customs, courts, regulators, law enforcement and public authorities where legally required

We may also disclose personal information:

  • To enforce our legal rights or protect customers and our business
  • In connection with a business sale, merger, restructuring or transfer
  • Where you have asked or authorised us to do so

Service providers are only permitted to use your information for the services they provide or as otherwise permitted by law.

10. International Transfers

Some website, payment, communication, analytics or technical service providers may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate level of protection is used as required by UK data protection law.

This may include using:

  • A country recognised as providing adequate data protection
  • Approved contractual protections
  • Another legally permitted transfer mechanism

11. How Long We Keep Personal Information

We keep personal information only for as long as it is reasonably required for the purpose for which it was collected, including legal, accounting, tax, security and dispute-resolution requirements.

Our normal retention periods include:

  • Order, payment, invoice, return and refund records: Generally retained for up to six years from the end of the relevant company financial year, or longer where legally required.
  • Customer account information: Retained while the account remains active and for a reasonable period afterwards.
  • Customer service enquiries: Normally retained for up to 24 months after the enquiry has been resolved, unless connected to an order, complaint or legal dispute requiring longer retention.
  • Marketing information: Retained until you withdraw consent, unsubscribe or object. We may retain a limited suppression record to respect your preference.
  • Technical and security logs: Retained for a limited period based on security, fraud prevention and operational requirements.

When personal information is no longer required, we will delete it, securely destroy it or anonymise it so that it can no longer identify you.

12. How We Protect Your Information

We use reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Misuse or alteration
  • Unauthorised disclosure
  • Destruction or damage

Access to personal information is restricted to people and service providers who require it for legitimate business purposes.

Although we take reasonable precautions, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

13. Your Data Protection Rights

Depending on the circumstances, you may have the following rights:

  • Right to be informed: To receive clear information about how your personal information is used.
  • Right of access: To request a copy of the personal information we hold about you.
  • Right to rectification: To ask us to correct inaccurate or incomplete information.
  • Right to erasure: To ask us to delete personal information in certain circumstances.
  • Right to restriction: To ask us to limit how we use your information in certain circumstances.
  • Right to object: To object to certain processing, including direct marketing.
  • Right to data portability: To receive certain information in a structured and commonly used format.
  • Right to withdraw consent: To withdraw consent at any time where our processing is based on consent.
  • Rights relating to automated decisions: To receive protection in relation to certain decisions made solely through automated processing.

These rights are not absolute and may be subject to legal exemptions.

14. How to Exercise Your Rights

To exercise a data protection right, contact us using:

Email: wearford@gmail.com
Telephone: 07380 902615

Please clearly explain your request and provide enough information for us to identify the relevant records.

We may need to request reasonable proof of identity before providing personal information or making changes. This helps us ensure that personal information is not disclosed to someone who is not authorised to receive it.

We will respond to valid requests within the period required by law.

15. Automated Decision-Making

Wearford does not currently use personal information to make decisions based solely on automated processing that produce legal or similarly significant effects.

Payment and fraud prevention providers may use automated checks when deciding whether to approve a payment or identify suspicious activity. Their use of personal information is also governed by their own privacy policies.

16. Third-Party Websites

Our website may include links to third-party websites, social media services or payment services.

We do not control how those third parties collect or use personal information. Please review their privacy policies before providing information to them.

17. Data Protection Complaints

If you are concerned about how we have used or protected your personal information, please contact us first so that we have an opportunity to investigate and resolve the issue.

You can submit a data protection complaint by emailing:

wearford@gmail.com

Please use the subject line Data Protection Complaint and include:

  • Your full name and contact details
  • A clear description of your concern
  • Relevant dates, order numbers or reference numbers
  • Copies of relevant correspondence or evidence
  • What you would like us to do to resolve the issue

We will acknowledge and investigate data protection complaints and keep you informed as required by law.

You also have the right to complain to the UK supervisory authority, the Information Commissioner’s Office.

Make a complaint to the Information Commissioner’s Office

18. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website services or legal obligations change.

The latest version will be published on this page and the “Last updated” date will be changed. We encourage you to review this policy periodically.

19. Contact Us

For privacy questions, rights requests or data protection complaints, contact:

RANJHA TRADAX LTD, trading as Wearford
79 Oldham Road
Springhead
Oldham
England
OL4 4PH

Email: wearford@gmail.com
Telephone: 07380 902615