Frequently Asked Questions


Find answers to common questions about shopping with Wearford, including orders, products, delivery, payments, returns and refunds.

If you cannot find the answer you need, please contact us at wearford@gmail.com.

Orders

Browse our products, select your preferred size, colour and quantity, and then add the item to your basket. When you are ready, go to the checkout and enter your delivery and payment details.

Please check that your order and delivery information are correct before completing your purchase.

After completing your order, you should receive an order confirmation email at the email address entered during checkout.

Please check your spam or junk folder if the confirmation email does not appear in your inbox.

If you still cannot find it, contact us at wearford@gmail.com and include your name and the email address used during checkout.

Contact us as soon as possible at wearford@gmail.com if you need to change an item, size, colour or delivery address.

We will try to make the requested change, but we cannot guarantee that changes will be possible after an order has entered processing or has been dispatched.

Contact us as soon as possible at wearford@gmail.com if you wish to cancel your order.

If your order has not been dispatched, we will try to cancel it and arrange a refund.

If your order has already been dispatched, you can return it in accordance with our Returns and Refunds Policy:

<a href=”/returns-refunds/”>View our Returns and Refunds Policy</a>

All orders are subject to product availability.

In the unlikely event that an item becomes unavailable after you place your order, we will contact you. We may offer a suitable alternative or issue a refund for the unavailable item.

Where guest checkout is available, you can place an order without creating a Wearford account.

You must provide a valid email address so that we can send your order confirmation and delivery information.

Your order number can be found in your order confirmation email.

Customers with a Wearford account may also be able to find their order details by signing in and opening the orders section of their account.

Products and Sizing

Many products sold by Wearford are unbranded unless a specific brand is clearly named on the product page.

Please review the product title, description, photographs and specifications before placing your order.

Unless clearly stated otherwise on the product page, products sold by Wearford are supplied as new.

Packaging styles may vary between products and suppliers.

Please check the size information and measurements provided on the relevant product page before placing your order.

Sizes and fits can vary between different products. Where measurements are provided, we recommend comparing them with a similar item of clothing that fits you comfortably.

Check the product description to see whether the item has a regular, slim, relaxed or oversized fit.

Where no specific fit information is provided, selecting the larger size may provide a more comfortable fit. This is general guidance only because individual measurements and preferences vary.

We make reasonable efforts to display product colours accurately.

However, colours may look slightly different depending on your screen, device settings, lighting conditions and the way the product was photographed.

We aim to make our product photographs and descriptions as accurate as possible.

Minor differences may occur in colour, packaging, stitching, positioning of patterns or other small manufacturing details.

Always follow the washing, drying and care instructions attached to the product.

Using a washing or drying method that does not follow the care instructions may damage the item.

Some products may be restocked, but availability cannot be guaranteed.

Please check the product page regularly or contact us at wearford@gmail.com about a particular item.

We do not normally reserve products.

Adding an item to your basket does not guarantee that it will remain available. An item is only secured after checkout and payment have been completed successfully.

Delivery

Available delivery locations are confirmed during checkout based on the delivery address entered.

If a delivery method appears after you enter your address, we can normally deliver to that location.

More information can be found on our Delivery Information page:

<a href=”/delivery-information/”>View Delivery Information</a>

Available delivery methods and their charges are displayed during checkout before you complete payment.

The default delivery rate is £8.

Delivery charges may depend on your location, the products ordered, parcel size and the delivery service selected.

Estimated delivery times are displayed during checkout and on our Delivery Information page.

If you place your order before 4pm and the next day is a working day, you can receive your parcel the next day.

Delivery dates are estimates unless a guaranteed delivery service is clearly stated.

We will send a dispatch confirmation email after your order has been prepared and handed to the delivery provider.

Where tracking is available, the email may include a tracking number or tracking link.

If tracked delivery is available for your order, tracking information will be included in your dispatch confirmation email.

Tracking information may take some time to become active after the delivery provider collects the parcel.

Contact us immediately at wearford@gmail.com if the delivery address entered with your order is incorrect.

We may be able to update the address before dispatch, but this cannot be guaranteed once processing has started.

We cannot normally change the delivery address after an order has been dispatched.

First, check any tracking information included in your dispatch email.

Deliveries can occasionally be affected by weekends, bank holidays, severe weather, high seasonal demand or delivery network disruption.

If your tracking information has not updated or your parcel has not arrived within the expected period, contact us at wearford@gmail.com and include your order number.

Please check around your property, with other members of your household and with nearby neighbours.

Also check whether the delivery provider has left a photograph, safe-place message or delivery card.

If you still cannot locate the parcel, contact us at wearford@gmail.com and include your order number and tracking information.

If the outer packaging is visibly damaged, take clear photographs before opening the parcel.

Check the products after opening it and contact us as soon as possible if anything is damaged.

Please include your order number and clear photographs of the parcel, packaging and affected product.

Check your dispatch information because some orders may be delivered in more than one parcel.

If an item is still missing, contact us at wearford@gmail.com. Include your order number and the name of the missing item.

Contact us as soon as possible at wearford@gmail.com.

Include your order number, the name of the item ordered and clear photographs of the item received.

We will review the issue and provide appropriate return or replacement instructions.

The delivery provider may leave the parcel in a safe place, deliver it to a neighbour or take it to a local collection point.

They may also attempt delivery again.

Please check the tracking information for the latest delivery instructions.

Our address is used for correspondence and authorised returns.

Collection is not available unless Wearford has confirmed a collection arrangement with you in advance.

Please do not visit the address without an appointment.

Returns and Exchanges

For most online purchases, you can notify us that you wish to cancel and return an item within 14 days of receiving it.

After notifying us, you normally have a further 14 days to send the item back.

Certain exclusions may apply to personalised products and sealed hygiene-sensitive items.

Please read our complete Returns and Refunds Policy before returning anything:

<a href=”/returns-refunds/”>View our Returns and Refunds Policy</a>

Yes. Please email wearford@gmail.com before sending your return.

This allows us to confirm the return instructions and helps us identify your parcel when it arrives.

Email wearford@gmail.com and provide:

<ul> <li>Your full name</li> <li>Your order number</li> <li>The item or items you wish to return</li> <li>A description of the problem if the item is faulty, damaged or incorrect</li> <li>Clear photographs where appropriate</li> </ul>

We will review your request and provide the appropriate return instructions.

You may inspect and try on clothing in the same way that you would in a physical shop.

Returned items should be:

<ul> <li>Unworn, apart from being tried on for size and fit</li> <li>Unwashed and unaltered</li> <li>Free from marks, stains, makeup and deodorant</li> <li>Free from perfume, smoke, pet hair and other signs of use</li> <li>Returned with the original tags attached where reasonably possible</li> <li>Returned in the original packaging where reasonably possible</li> </ul>

A refund may be reduced if an item has been handled more than necessary and its value has been reduced.

An item cannot normally be returned as a change-of-mind return after it has been worn beyond trying it on, washed, altered or damaged.

This does not remove your rights if the item is faulty, not as described or otherwise fails to meet your statutory rights.

After contacting us and receiving return instructions, securely package the item and send it to:

<strong>Wearford Returns</strong><br>
79 Springhead, Oldham Road<br>
Manchester<br>
OL4 4PH<br>
United Kingdom

Please include your full name and order number inside the parcel.

We recommend obtaining proof of postage and using a tracked delivery service.

You are responsible for the returned item until it reaches our returns address.

Wearford cannot process a return that has not been received and for which no acceptable proof of return is available.

Exchanges are subject to product availability.

Contact us at wearford@gmail.com to ask whether an exchange is possible.

In some circumstances, we may ask you to return the original item for a refund and place a new order for the required size or colour.

Yes. Sale and discounted items have the same statutory rights as full-price products.

If an item was reduced because of a particular fault that was clearly explained before purchase, it cannot be returned because of that same disclosed fault.

Your rights relating to any other fault are not affected.

Refunds

Once your return has been received, we will inspect it and notify you about the outcome.

Approved refunds will be issued to the original payment method without unnecessary delay.

For a valid online cancellation, the refund will normally be processed no later than 14 days after we receive the returned item or acceptable evidence that it has been sent back.

Your bank or payment provider may require additional processing time before the funds appear in your account.

When you validly cancel and return an entire order, we will refund the cost of our least expensive standard delivery option.

If you selected a more expensive or express delivery service, the additional amount paid for that service will not normally be refunded.

Return postage is not normally refunded for a change-of-mind return.

Reasonable return postage costs may be covered where a product is faulty, damaged, incorrect or not as described.

Please contact us before returning a faulty or incorrect item.

No. Refunds are normally issued to the original payment method used to place the order.

If that payment method is no longer available, you may need to contact your bank or payment provider for assistance.

If we have confirmed that your refund has been processed, check your bank or payment account again.

You should then contact your bank or payment provider because processing times can vary.

If you still require assistance, email wearford@gmail.com and include your order number.

A change-of-mind refund may be reduced if the returned item has been handled more than necessary and this has reduced its value.

A refund may also be refused where the item falls within a legal return exception, such as certain personalised or unsealed hygiene-sensitive products.

Your statutory rights concerning faulty, damaged or incorrectly described products are not affected.

Payments

The payment methods currently accepted by Wearford are displayed during checkout.

Only use a payment method that you are authorised to use.

Your order will not be confirmed until the required payment has been successfully completed or authorised.

Unless otherwise stated, prices on the Wearford website are displayed and charged in pounds sterling, shown as GBP or £.

Your bank or payment provider may apply additional conversion or international transaction charges if your account uses another currency.

Payments are processed using the secure payment options displayed during checkout.

Wearford does not ask customers to send complete payment card details by email.

Do not send your full card number, security code or online banking password to us.

Check that your card number, expiry date, security code, billing address and available funds are correct.

If the payment continues to fail, contact your bank or try another payment method displayed during checkout.

Wearford cannot override a payment declined by your bank or payment provider.

Payment is normally taken or authorised when you complete checkout.

Submitting an order does not guarantee that it has been accepted.

If we cannot accept or fulfil an order after payment has been taken, we will contact you and arrange an appropriate refund.

Your order confirmation email will contain details of your purchase and payment.

Please keep this email as proof of your order.

Contact Wearford

You can contact Wearford by email at:

<a href=”mailto:wearford@gmail.com”>wearford@gmail.com</a>

When contacting us about an existing order, include your full name and order number so that we can assist you more efficiently.

Our returns address is:

<strong>Wearford Returns</strong><br>
79 Springhead, Oldham Road<br>
Manchester<br>
OL4 4PH<br>
United Kingdom

Please contact wearford@gmail.com before sending a return.

Our address is used for correspondence and authorised product returns.

It is not a retail shop or public collection point. Please do not visit the address unless an appointment has been confirmed by Wearford.

If your question has not been answered, please email:

<a href=”mailto:wearford@gmail.com”>wearford@gmail.com</a>

For faster assistance, include your full name, order number and a clear explanation of your question or issue.