Delivery Information
Delivery Information
Thank you for shopping with Wearford. This page explains how we process and deliver orders, how delivery charges are calculated and what to do if there is a problem with your delivery.
Please review the delivery information shown during checkout before completing your order.
Delivery Locations
We accept orders for delivery to locations where an available delivery option is displayed during checkout.
Enter your complete delivery address at checkout to see whether delivery is available to your location and to view the applicable delivery options and charges.
We may be unable to deliver to certain remote locations, restricted addresses, PO boxes or locations that are not supported by our delivery providers.
Order Processing
After you place an order, you will receive an order confirmation email at the email address provided during checkout.
Your order will then be checked, processed and prepared for dispatch. Processing times may be affected by weekends, bank holidays, busy periods, stock availability or the need to verify order information.
Placing an order does not guarantee acceptance. If we are unable to accept or fulfil your order, we will contact you and arrange an appropriate refund for any payment already taken.
Delivery Options and Charges
The delivery options available for your order will be displayed during checkout.
Delivery charges may depend on:
- Your delivery location
- The products in your order
- The size and weight of the parcel
- The delivery service selected
- Any delivery promotion applying to your order
You will be able to review the delivery charge before completing payment.
Estimated Delivery Times
Where an estimated delivery time is available, it will be shown on the product page, during checkout, in your order confirmation or in your dispatch confirmation.
Delivery estimates begin after your order has been processed and dispatched. They do not begin at the time the order is placed.
Estimated delivery dates are provided as guidance and are not guaranteed unless a guaranteed delivery service has been clearly stated.
Unless a different delivery period has been agreed with you, we will deliver your order without unnecessary delay and within 30 days of the order being placed.
Dispatch Confirmation
We will normally send you a dispatch confirmation email after your order has been prepared and handed to the delivery provider.
Please check your spam or junk folder if you cannot find your dispatch confirmation email.
Order Tracking
Where tracking is available, your dispatch confirmation email will include a tracking number or a link to the delivery provider’s tracking service.
Tracking information may take some time to become active after the parcel has been collected.
Not every delivery service includes full tracking. Where tracking is unavailable, the dispatch email will confirm that your order has been sent.
Delivery Delays
Delivery may occasionally be affected by circumstances such as:
- Severe weather
- Bank holidays
- High seasonal demand
- Courier or postal network disruption
- Transport disruption
- Incorrect or incomplete delivery information
- Events outside our reasonable control
If your order has not arrived within the estimated delivery period, first check any tracking information provided in your dispatch email.
If you still require assistance, contact us at wearford@gmail.com and include your full name and order number.
Your statutory rights are not affected by delivery delays.
Incorrect or Incomplete Delivery Addresses
Please check your delivery address carefully before completing your order.
Contact us immediately at wearford@gmail.com if you notice an error in your delivery address.
We will try to correct the address before dispatch, but changes cannot be guaranteed once an order has entered processing or has been handed to the delivery provider.
We cannot normally change the delivery address after an order has been dispatched.
If a parcel is returned because the address supplied was incorrect or incomplete, we may ask you to pay a reasonable redelivery charge before sending it again.
Missed Deliveries
If nobody is available to receive the parcel, the delivery provider may:
- Leave the parcel in a safe place
- Deliver it to a neighbour
- Take it to a local collection point
- Leave instructions for arranging another delivery
- Attempt delivery again
Please check the tracking information, delivery photograph, safe-place notification or delivery card for further instructions.
If a parcel is not collected or redelivery is not arranged within the delivery provider’s required period, it may be returned to us.
Safe-Place Deliveries
Where you ask the delivery provider to leave your parcel in a safe place, please make sure the location is secure, sheltered and accessible to the delivery driver.
Check the tracking information and any delivery photograph before reporting the parcel as missing.
Orders Sent in More Than One Parcel
Some orders may be delivered in more than one parcel because of parcel size, stock location or delivery requirements.
Parcels from the same order may arrive at different times. Please check your dispatch confirmation and tracking information to see whether your order has been divided into separate deliveries.
Tracking Shows Delivered but the Parcel Is Missing
If the tracking information shows that your parcel has been delivered but you cannot find it, please:
- Check around the delivery address and any nominated safe place
- Ask other members of your household
- Check with nearby neighbours
- Review any delivery photograph or courier message
- Check whether the parcel was taken to a collection point
If you are still unable to locate the parcel, contact us at wearford@gmail.com as soon as possible.
Please include your order number and any relevant tracking information so that we can investigate the delivery.
Lost Parcels
If your parcel has not arrived and the tracking information has not updated, please contact us.
We may need to investigate the delivery with the delivery provider before confirming that the parcel has been lost.
Wearford remains responsible for delivering your order to you or to a person nominated by you, except where you independently arrange your own delivery provider.
Damaged Parcels
If the parcel appears damaged when it arrives, take clear photographs of the outer packaging before opening it.
After opening the parcel, inspect the products and packaging carefully.
If an item is damaged, contact us as soon as possible at wearford@gmail.com and provide:
- Your full name
- Your order number
- A description of the damage
- Photographs of the outer parcel
- Photographs of the internal packaging
- Photographs of the damaged item
Please keep the product and all packaging until we have reviewed the issue and provided further instructions.
Incorrect or Missing Items
Please check your order shortly after delivery.
If an item is missing, first check whether your order was sent in more than one parcel.
If you have received an incorrect item or an item is still missing, contact us at wearford@gmail.com.
Include your order number, details of the missing or incorrect product and clear photographs where appropriate.
Changing or Cancelling an Order
Contact us as soon as possible if you need to change or cancel an order.
We will try to assist before dispatch, but we cannot guarantee that an order can be changed or stopped after processing has started.
If your order has already been dispatched, you can return eligible products in accordance with our Returns and Refunds Policy.
Delivery Charges When Cancelling an Order
If you validly cancel and return your entire online order, we will refund the cost of our least expensive standard delivery option.
If you selected a more expensive, express or enhanced delivery option, the additional amount paid above the standard delivery cost will not normally be refunded.
If you return only part of an order, the original delivery charge will not normally be refunded unless required by law.
Returns
Do not send an item back before reviewing our Returns and Refunds Policy and contacting us where required.
For information about return eligibility, return postage, exchanges and refunds, visit:
Contact Us About a Delivery
For assistance with a delivery, email:
Please include:
- Your full name
- Your order number
- Your delivery postcode
- A clear description of the issue
- Tracking information or photographs where relevant
Company Information
Trading name: Wearford
Legal company name: RANJHA TRADAX LTD
Company number: 16720193
Registered in: England and Wales
Registered office:
79 Oldham Road
Springhead
Oldham
England
OL4 4PH
Wearford is a trading name of RANJHA TRADAX LTD.