Returns and Refunds Policy

Last updated: 17 July 2026

We want you to be happy with your Wearford purchase. This policy explains how to cancel an order, return an item or request a refund.

This policy does not affect your statutory rights under UK consumer law.

Change-of-Mind Returns

When you purchase an item through our website, you have the right to cancel your order within 14 days of receiving it, even when the item is not faulty.

You must notify us that you wish to cancel your order within this 14-day period. After notifying us, you will have a further 14 days to return the item.

To request a return, email us at wearford@gmail.com and provide:

  • Your name
  • Your order number
  • The item or items you wish to return
  • The reason for the return, although you are not required to provide one for a change-of-mind cancellation

Please do not return an item without including your order number or sufficient information for us to identify your order.

Condition of Returned Items

You may inspect and try on clothing in the same way that you would in a physical shop.

To receive a full refund, returned items should be:

  • Unworn, other than being tried on for size and fit
  • Unwashed and unaltered
  • Free from marks, stains, makeup, deodorant, perfume, smoke, pet hair or other signs of use
  • Returned with their original tags attached where reasonably possible
  • Returned in their original packaging where reasonably possible

We may reduce the refund amount if an item has been handled or used more than would reasonably be allowed when examining it in a shop and this has reduced its value.

Items That Cannot Be Returned

Change-of-mind cancellation rights may not apply to:

  • Items made to your specifications or clearly personalised
  • Sealed underwear or other sealed hygiene-sensitive products once the seal has been broken after delivery
  • Any other product that cannot legally be returned for health protection or hygiene reasons after it has been unsealed

These exclusions do not apply when an item is faulty, damaged, not as described or otherwise does not meet your statutory rights.

Sale and Discounted Items

Sale and discounted items have the same statutory return and refund rights as full-price items.

If an item was discounted because of a specific fault that was clearly explained before purchase, you will not be entitled to return it because of that particular fault. Your rights regarding any other fault will not be affected.

Faulty, Damaged or Incorrect Items

All items must be of satisfactory quality, fit for purpose and as described.

Please inspect your order after delivery and contact us as soon as possible if an item:

  • Is faulty
  • Arrives damaged
  • Is not as described
  • Is different from the item you ordered

Under UK consumer law, you may have the right to reject faulty goods and receive a full refund within 30 days of receiving them. After this period, you may be entitled to a repair, replacement, price reduction or refund, depending on the circumstances.

Email wearford@gmail.com with your order number, a description of the problem and clear photographs where appropriate.

When an item is faulty, damaged or incorrect, Wearford will cover reasonable return postage costs or provide suitable return instructions.

How to Return an Item

After notifying us of your return, securely package the item and send it to:

Wearford Returns
79 Springhead, Oldham Road
Manchester
OL4 4PH
United Kingdom

Please include your order number, name and contact details inside the parcel.

For change-of-mind returns, you are responsible for the cost of returning the item to us. Return postage costs are not refundable unless the item is faulty, damaged, incorrect or not as described.

We recommend obtaining proof of postage and using a tracked delivery service. You are responsible for the returned item until it reaches our returns address.

Refunds

We will inspect your return after it has been received.

Approved refunds will be issued to the original payment method. We will process the refund without unnecessary delay and no later than 14 days after:

  • We receive the returned item; or
  • You provide evidence that the item has been sent back, where applicable

We may withhold the refund until we have received the returned item or received acceptable evidence that it has been returned.

For a valid cancellation of the entire order, we will also refund the cost of our least expensive standard delivery option. If you selected a more expensive or express delivery service, the additional delivery cost will not be refunded.

Once we have processed your refund, your bank or payment provider may require additional time to credit the funds to your account.

Exchanges

Exchanges are subject to product availability.

To request a different size or item, contact us at wearford@gmail.com. In some circumstances, we may ask you to return the original item for a refund and place a new order.

Faulty or damaged items may be replaced where appropriate and where stock is available.

Order Cancellations Before Dispatch

To cancel an order before it has been dispatched, contact us as soon as possible at wearford@gmail.com.

We cannot guarantee that an order can be stopped once processing has started. If the order has already been dispatched, you can return it in accordance with this policy.

Gifts

Refunds can only be issued to the original payment method used to place the order.

If an item was purchased as a gift, the refund will normally be sent to the person who originally paid for the order.

Missing Refunds

If we have confirmed that your refund has been processed but it has not appeared in your account, please:

  • Check your bank or payment account again
  • Contact your bank or payment provider, as processing times may vary
  • Contact us at wearford@gmail.com if you still require assistance

Cancellation Form

You may use the following form to notify us that you wish to cancel an online order. Using this exact form is optional. You can also send us a clear cancellation request by email.

To: Wearford, 79 Springhead, Oldham Road, Manchester, OL4 4PH, United Kingdom
Email: wearford@gmail.com

I hereby give notice that I wish to cancel my contract for the purchase of the following goods:

[DESCRIPTION OF ITEM OR ITEMS]

Order number: [ORDER NUMBER]
Ordered on: [ORDER DATE]
Received on: [DELIVERY DATE]
Customer name: [CUSTOMER NAME]
Customer address: [CUSTOMER ADDRESS]
Date: [DATE]

Contact Us

For questions about returns, exchanges or refunds, contact us using the details below:

Email: wearford@gmail.com
Telephone: 07380902615
Address: 79 Springhead, Oldham Road, Manchester, OL4 4PH, United Kingdom